About
Thrive ID designs, develops, and markets products, services, and experiences that make a tangible difference in people’s lives. Matt Zellmer founded Thrive ID in 2010 and this blog in 2004. Blog posts are rather sporadic but hopefully you find some value in them. Let me know what you think.
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Thrive ID Products
We just launched Funeral Notebook which is iPhone App that helps you figure out and keep track of what needs to be done after the death of someone close.
Learn more about it on funeralnotebook.com or on the iTunes App Store.
Tag Archives: crosschannel
Service Experience Done Right (by a Dentist!)
I love my dentist. That’s not something you hear too often. And after years of dreading visits to the dentist I’m surprised I’m saying it. It’s not just that he’s a nice guy (which he is). It’s the great experience … Continue reading
Posted in Customer Experience
Tagged casestudy, crosschannel, customerexperience, healthcare, serviceexperience
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Cross-Channel Experience
In my previous post, one of my highlights from the IA Summit had to do with the presentations and conversations about cross-channel customer experience. As someone with a background and interest in Architecture, Industrial Design, Customer Support, and Web Design, … Continue reading
IA Summit, 2010: Some Highlights
I recently returned from the 2010 IA Summit in Phoenix, AZ and wanted to capture some of what I learned and thoughts I came away with. Trying to summarize the summit turned out to be harder than I expected. What … Continue reading
Posted in Customer Experience
Tagged crosschannel, customerexperience, information_architecture, socialdesign, webexperience
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Book Highlights: "Clued In"
I just finished reading “Clued In : How to Keep Customers Coming Back Again and Again” by Lewis Carbone and thought I’d share a couple of highlights. (In a separate entry I summarized my experience through the first 50 pages … Continue reading