About
Thrive ID designs, develops, and markets products, services, and experiences that make a tangible difference in people’s lives. Matt Zellmer founded Thrive ID in 2010 and this blog in 2004. Blog posts are rather sporadic but hopefully you find some value in them. Let me know what you think.
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Thrive ID Products
We just launched Funeral Notebook which is iPhone App that helps you figure out and keep track of what needs to be done after the death of someone close.
Learn more about it on funeralnotebook.com or on the iTunes App Store.
Tag Archives: healthcare
Service Experience Done Right (by a Dentist!)
I love my dentist. That’s not something you hear too often. And after years of dreading visits to the dentist I’m surprised I’m saying it. It’s not just that he’s a nice guy (which he is). It’s the great experience … Continue reading
Posted in Customer Experience
Tagged casestudy, crosschannel, customerexperience, healthcare, serviceexperience
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Healthcare Design
I recently watched this video of a talk at one of Mark Hurst’s Gel Conferences. The speaker is Bridget Duffy and the topic was the patient experience in healthcare facilities. It was powerful to hear and think about the impact … Continue reading